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BRIEF & CUE / CUSTOMER INFORMATION

Terms & license

What you receive, how you can use it, and where to get help.

Updated 9 September 2026

Policy draft for review. These terms have not been approved for online sales.

Who supplies the kit

ehki MENA supplies and licenses these event kits under the Brief & Cue brand. Our contact address is Al Abi Iskandar BLDG, Zgharta, 1200, Lebanon. Email support@briefandcue.com for product, delivery or license questions.

When you purchase through Paddle, the Paddle entity identified at checkout and on your receipt handles the sale and payment under its buyer terms. These terms explain the kit supplied by ehki MENA and your use license. Your mandatory consumer rights remain unaffected.

Your purchase

Choose the product shown in your order. Prices are in USD, paid once, before applicable taxes. There is no subscription, setup fee or recurring charge.

Event Control Kit v1.0 · $39

  • Blank six-sheet Excel workbook + worked example
  • Quick-start PDF + six printable worksheets
  • Offline start guide, license and release notes

Event Vendor Handover Kit v1.0 · $19

  • Blank four-sheet Excel workbook + worked example
  • Three-page quick-start PDF + example vendor brief
  • Start instructions and one-business use license

Event Operations Bundle v1.0 · $49

  • Event Control Kit v1.0 in full
  • Event Vendor Handover Kit v1.0 in full
  • Bundle start guide; each kit keeps its own workbook and license

The bundle contains both complete v1.0 kits as separate tools. They do not automatically synchronize. Each included kit retains its own license; the bundle adds no redistribution rights.

Your purchase covers the version supplied at purchase. It does not include individual setup, calls, custom advice, event management, an ongoing service subscription or automatic entitlement to future versions or updates. This does not exclude any remedy or update required by applicable law.

Delivery and access

After payment is confirmed, the download link is emailed to the address used at checkout. Save and extract the ZIP, then open the included start guide (Start_Here.html, START_HERE.txt or START_BUNDLE.txt). The link expires after 24 hours; an eligible purchaser can request a fresh link to the original purchase email without buying again.

Keep a backup of the files you receive. If the email is missing, check Spam and contact support with your order reference. A checkout confirmation screen by itself does not establish that payment has settled.

Software and practical limits

You need desktop Microsoft Excel, a way to extract a ZIP, and a PDF reader. Excel is sold separately. The workbook calculations were tested in Excel for Windows 16.0 build 14334. Google Sheets, Numbers, Excel for Mac and mobile spreadsheet apps have not been verified. There are no macros, paid add-ons or external data connections.

Each Event Control file has 100 budget lines, 50 vendors, 100 tasks, 80 running-order entries and 50 changes. Use a separate copy and one currency for each event. You enter and review the data yourself. The kit does not send reminders, sync live, sell tickets, pay suppliers or replace event-specific professional advice.

Vendor Handover supports 30 vendors, 80 instructions and 40 changes. Each selected-vendor brief shows up to 12 approved instructions and six outstanding actions, with overflow warnings. Instructions are limited to 120 characters and change requests to 150. You update the master and issue each revised brief yourself.

The kit supports planning; it does not guarantee profit, attendance, savings or a particular event outcome. Check your figures, commitments and instructions before relying on them.

Permitted use

Event Control Kit: One purchaser may use the kit with a team of up to five internal collaborators for an unlimited number of that purchaser’s own or client events. You may make backup copies and adapt the files for those events.

For Event Control Kit, you may share completed, event-specific handovers with the people who need them to deliver that event, including clients, venues and suppliers. A handover may contain the populated schedule, contact list, budget or other operational records. Share only the information each recipient needs.

Event Vendor Handover Kit: The purchaser may use, copy and adapt the template files within one business, with up to five internal users, for any number of events. You may share completed, exported PDF vendor briefs with event suppliers and clients, who may use those completed briefs for the relevant event. This does not permit sharing the reusable template or source files. Attribution is not required on completed vendor briefs.

Event Operations Bundle: Each included kit retains its own license, including its permitted use, sharing permissions and user limits. Buying the bundle does not expand either license.

Your event information remains yours. This license does not claim ownership of your contacts, budgets, schedules, branding or other information you enter.

Redistribution limits

Do not sell, sublicense, give away, upload publicly or distribute the reusable blank files, reusable template structure or substantially equivalent template copies. Do not include the reusable kit in another template bundle, paid membership or software product. Event-specific handover permission does not allow recipients to receive or redistribute a reusable template library.

Help, defects and refunds

Support is by email for access problems and suspected file defects. Use the guide and worked example first; if you still need help, send your order reference, product version, Excel version and a short description. Remove guest, supplier and payment details from any example you send.

For billing and refund requests, see Refunds & delivery. No term here limits rights that cannot be excluded under applicable law. See Privacy for how purchase and support information is handled.